Executive Bio - Gina Valenti
Gina Valenti is the Vice President of Owner Services and Hampton Brand Culture & Internal Communications for Hilton. She is responsible for the owner services infrastructure and support required to build and maintain superior relationships with Hilton owners and franchisees around the globe. Valenti also spearheads enterprise-wide owner contact, communications, customer relationship management and engagement. In addition, she leads owner events and other owner loyalty initiatives.
In the brand culture & internal communications department for Hampton, Valenti is responsible for maintaining, spreading and celebrating Hamptonality - Hampton's unique brand personality. Gina and her team also find smart, fun and targeted ways to communicate key messages to all of Hampton's internal audiences such as hotel management, team members and owners.
Valenti began her career in the hospitality industry in September 1989 at the Embassy Suites Arcadia/Pasadena, California. She later moved on to become the assistant manager of the Embassy Suites-Los Angeles/Downey, California, in 1990. In 1994, she made her way to Memphis, Tenn., to join Promus Hotel Corporation, which was acquired by Hilton Hotels Corporation in late 1999. Valenti began at Promus as a senior training manager, where she developed new training programs for Hampton by Hilton, Homewood Suites by Hilton, Embassy Suites and DoubleTree by Hilton hotels. She also played a large role in launching several reward and recognition programs that are still in place today across all brands in the Hilton portfolio.
To broaden her hospitality and training career, in January 2000, Valenti became the director of strategic performance systems for Hilton Hotels Corporation. In this role, she oversaw the orientation of all Hilton and Doubletree general managers as well as launched the Hilton Garden Inn University program.
In January 2001, Valenti strengthened her association with the Hampton brand as a director of hotel performance support. Some of her responsibilities in that position included overseeing a region of approximately 120 Hampton hotels as well as the launch and employee training efforts surrounding the "Make it Hampton" program.
Gina is a graduate of California State University Northridge and holds a Bachelor of Science in Business Administration - Human Resource Management/Labor Relations.